Frequently Asked Questions

We recommend booking as early as possible, especially during peak seasons. Popular tours can fill up quickly, sometimes weeks in advance. Last-minute bookings are possible if space is available, but to ensure your spot and preferred time, we suggest booking at least 2–3 weeks ahead.

Yes, you can modify your booking subject to availability. Cancellations follow our cancellation policy:

• Cancellations made 30+ days before the tour date receive a full refund minus a processing fee
• 15–29 days: 75% refund
• 7–14 days: 50% refund
• 0–6 days: No refund available

For modifications, contact our team as soon as possible.

Creating an account makes booking easier and lets you view your history, and we also offer guest checkout. An account gives you a smoother experience for future bookings and easier access to upcoming tour information.

For most tours, we recommend:

• Comfortable walking shoes
• Weather-appropriate clothing (layers are always a good idea)
• Sunscreen and sunglasses
• Water bottle
• Camera
• Small backpack for personal items

Specific tours may have additional requirements, which will be in your booking confirmation.

Meal inclusions vary by tour. Some include snacks, refreshments, or meals, while others do not. The tour description lists what is included. For tours without meals, our guides can recommend local restaurants.

Our tours range from easy to moderate. Each tour description includes a difficulty rating:

• Easy: Suitable for most fitness levels, minimal walking
• Moderate: Walking on varied terrain, some stairs or inclines
• Active: Extended walking or hiking; recommended for guests with good fitness

If you have concerns about a tour’s physical requirements, contact us before booking.

Yes. We offer private tours for groups and can customize itineraries. Private tours allow more flexibility in scheduling. Contact our team for details and pricing.

We strive to make tours accessible. Many can accommodate guests with mobility challenges, and wheelchair-accessible options may be available. Please contact us in advance so we can recommend suitable tours and make arrangements.

Yes, we can usually accommodate dietary restrictions and allergies on tours that include food. Tell us when you book, and we will work with partners on alternatives. For complex needs, contact us before booking.